Shipping & Returns
exclusive to the Art Shop
Shipping
HANDLING TIME
We strive to get orders shipped within 3 to 5 business days. We ship from our warehouse in Pacific Grove, California, Monday – Friday. We do not ship Saturday or Sunday or any USPS holidays.
DOMESTIC DELIVERY
Federal Express is our primary shipping method. Standard Ground (4- 6 business days once your item is packaged and shipped from the warehouse) not including weekends.
Orders shipping to Alaska and Hawaii take an additional 2-5 days. Please call us for freight quote as they are outside the continental U.S.
We ship FedEx Ground to Alaska and FedEx Express to Hawaii.
Tracking numbers are autogenerated via email when the label is printed, but movement may be delayed based on when scanning occurs. USPS is only shipping method available for U.S. Territories, APO/FPO, with varied shipping times. Tracking is not always available for these locations. We cannot ship to P.O. Boxes.
MULTIPLE SHIPMENTS
The merchandise you order may be filled in multiple packages and may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged. Shipping to multiple addresses requires placing separate orders.
INTERNATIONAL DELIVERY
DHL International is our primary shipping method. DHL International tracking is available for most destinations and an estimated delivery date is also available.
We ship DHL International to Canada.
Import Duties, Fees, and Taxes: All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country's Customs Department or Agency for inspection. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges, and we work closely with our carriers to ensure as few delays as possible. We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package. Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
Origination Policies: For orders shipping within California we ship FOB Origin, Freight Prepaid & Outside California we ship FOB Destination.
Return Policy
All art is final sale.
All custom orders are non-refundable. Art prints such as canvas giclees and art prints on metal are all made to order and therefore custom, and non-refundable.
Contact Information
If you have any other questions concerning the Site or these Terms, please contact:
Laura Crystina Alexander Art
Attn: Web Support
PO Box 223772
Carmel, CA 93922
Terms of Use: Effective September 1, 2016